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Online sales conditions

REGARDING PURCHASES
The purchase shall be deemed to have been made only and exclusively when INVERSIONES 10-12 S.A.S. accepts the order by sending an email to your account, confirming that the order has been accepted and detailing the characteristics of the order.

REGARDING SHIPMENTS
INVERSIONES 10-12 S.A.S. commits to send the order to the address indicated by the customer within a period of 10 to 15 business days, except for special orders, which will depend on their confection and manufacture. Once the products are dispatched, an email will be sent with the guide number for monitoring and tracking by the customer. INVERSIONES 10-12 S.A.S. is not responsible for delays or inconveniences that come from the shipping company. INVERSIONES 10-12 is responsible for collecting Value Added Tax (VAT).

CHANGES AND RETURN OF MONEY
It is our policy to offer you the most peace of mind for you to buy on our page. For this reason, we assume, for one time only, free of charge, the change of the item purchased for any reason (size, color, model, defect, etc.), for which the item purchased must be returned in its original packaging, with the labels and without having been damaged, used or washed. The client must write to us via email requesting the change and informing the new product they want to choose, which should have the same value as the one originally purchased. After receiving the item and if the product in question is available, we will send it to you again at no cost and within the delivery period previously stipulated. The return or change request must be made within 30 calendar days of the purchase. We reserve the right to reject articles that do not meet the conditions mentioned here. Products in SALE or DISCOUNT can only be changed for a credit note for the same value that you paid for your purchase. If desired, the money will be refunded to the customer. The garment must meet the same conditions mentioned above. In this case the client will cover all the additional costs that the transaction requires. The costs are the following:

Payment refund by PayU:
Bank Transfer: To Davivienda: 5%. To other banks: 5%. These values are valid until December 31, 2020 and are subject to change without notice.

GUARANTEE
Our items are made in accordance with our internal procedure, so we offer a twelve-month (12) guarantee from the time of purchase. This warranty is related to defects in seams, colors or abnormal deterioration of the items. In case of an unusual situation, you can request a change of the garment or a refund. Remember to follow the care instructions on the items. INVERSIONES 10-12 S.A.S. is not responsible for damage to a garment caused by its misuse or maintenance.

COPYRIGHT
Thanks for visiting us at www.claudiaakel.com. Please read in detail the terms and conditions that will govern this website (the "Agreement"). If you do not agree with our terms and conditions, please do not use this website. If you use this website, it indicates that you accept the terms and that you are aware of the Agreement between us. We reserve the right to modify and update the terms and conditions of the following Agreement at any time without giving prior notice. For this reason, we recommend that whenever you use this website, you review the terms and conditions of the Agreement.

COMMENTS AND SUGGESTIONS
All comments, opinions, suggestions, ideas, proposals and applications that are made on www.claudiaakel.com or in relation to your use of this website (hereinafter "Comments"), will be the property of INVERSIONES 10-12 S.A.S. and. The user agrees that INVERSIONES 10-12 S.A.S., will not be limited in the use, modification, publication, distribution and commercial edition of any comment or any idea that has been sent to us. INVERSIONES 10-12 S.A.S. will have no obligation to: (1) keep any comment confidential or reserved, (2) pay compensation for any comment, or (3) respond to any comment. The user agrees that none of the comments or ideas or any information sent to us violates the rights of third parties, including copyright, trademarks, privacy or other property rights. The user agrees that their comments will not cause any harm, nor will they deteriorate this site, nor its servers and networks. User also agrees that the comments will not contain any viruses.

LIMITATION OF LIABILITY
Neither INVERSIONES 10-12 S.A.S. S.A.S., www.claudiaakel.com, nor any of its related companies or its employees or executives or any other representative will be responsible for the damages that arise or that have any relation with the use made of this website or the information, contents , materials or products contained in it. This limitation of liability applies, but is not limited to direct, indirect and compensatory damages, loss of data, income and profits, loss or damage to property or claims of third parties. INVERSIONES 10-12 S.A.S. is not responsible for the damages or injuries that the improper or incorrect use of the products may cause in the buyers.

COLORS
We have done our best to display as accurately as possible the items available for sale that appear on our website. However, we cannot guarantee that your monitor displays the exact color and size.

CORRECTION OF ERRORS AND INACCURACIES
The information on this page may contain typographical errors or inaccuracies and may not be complete or up-to-date. Therefore, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (even after receiving an order). Please note that such errors, inaccuracies or omissions may be related to the product, description, price and availability. We apologize for any inconvenience this may cause you.

TERMINATION
The parties will comply with their obligations of copyright, intellectual property, trademark, limitation of liability and all the terms that are part of the Agreement. Any breach of these will result in termination of the Agreement.